Holiday Notification (11.6.): On the Corpus Christi holiday our customer service is unfortunately not available. Thank you very much for your understanding! ❤

We have reduced the prices! We pass on the reduction of the german value added tax directly to you. Enjoy your shopping! ❤

26.10.2020: Caused by technical problems our customer service is not available today. Unfortunately your enquires may take a little longe to process. We ask for your understanding.

Notice: No delivery to UK at the moment - no custom clearence possible.

Shipping and Delivery

Orders placed by 10th of December 2020 will be delivered in 2020 if all ordered goods are in stock. We will not do partial shipment. If dispatch is delayed due to unavailable goods, your order will be delivered tax and duty paid as soon as possible in 2021 at no additional charge.

Orders placed after 10th of December 2020 will be delivered in 2021 in any case. The delivery times of each individual article can be found on the product detail page. Due to Brexit there are currently longer delivery times for the UK.

Delivery information - UK

Unfortunately, due to Brexit, we are unable to ship to the UK as customs clearance is currently not possible.

Shipping Costs

How much will I have to pay for shipping?


United Kingdom

Standard shipping, £9.95 - free shipping over £100

Shipping is free for orders over £100. Under that amount, a flat rate fee of £9.95 applies per order for packaging and shipping. For decor samples a reduced shipping fee of £4.95 applies.

Shipping and Flat Customs Charge

For shipments to the United Kingdom, you only pay a shipping and flat customs charge. There are no further costs.

  • For shipments with a gross value of goods over £145, the shipping and flat customs charge is £25
  • For shipments with a gross value of goods up to £145, the shipping and flat customs charge is £15
  • For decor samples the shipping and flat customs charge is £10

The shipping and flat customs charge includes:

  • Shipping fees incl. telephone notification of forwarding deliveries
  • Currency difference
  • Customs clearance & possible customs charges

NOTICE: As per January 2021 you will receive your orders TAX and duty paid.

Germany, Austria, Italy, The Netherlands, Belgium, Luxembourg, Denmark, Poland, Czech Republic, Slovakia

Germany, Austria, Italy, The Netherlands, Luxembourg, Denmark, Poland, Czech Republic, Slovakia

Standard shipping, €8.95 – free shipping over €100

Shipping within Germany is free for orders over €100. Under that amount, a flat rate fee of €8.95 applies per order for packaging and shipping. For small parts and accessories within Germany or decor samples outside Germany a reduced shipping fee of €4.95 applies.

Switzerland

Flat Customs Charges 25 CHF

We offer transparent prices. No hidden costs. We accept in your place:

  • Shipping fees, incl. telephone notification of forwarding deliveries
  • Currency difference
  • customs clearance + customs charges

NOTICE: In case of some competitors, these costs are often not apparent at first glance. You would only be informed and would have to pay when your goods arrive!
The customs charges for decor samples are 10 CHF.

France

Standard shipping, €9.95 - free shipping over €100

Shipping is free for orders over €100. Under that amount, a flat rate fee of €9.95 applies per order for packaging and shipping. For decor samples a reduced shipping fee of €4.95 applies.

Other EU-Countries

For an invoice address outside the listed shipping countries, please contact us before placing an order by mail contact@regalraum.com or FON :+49 (0)6245 94596 - 0.

NOTICE: Unfortunately, deliveries to islands are excluded.

Delivery Time

When can I expect my delivery?


Immediately available merchandise

We indicate the availability and delivery time right next to the item.

The delivery period for prepaid orders begins the day after the payment order is submitted to the originating bank. For other methods of payment, the delivery period begins the day after contract conclusion and ends with the final day of the indicated period. Where the last day of the indicated period is a Saturday, Sunday or national holiday at place of delivery, the next working day shall be the final day of the indicated period.

We indicate the availability and delivery time right next to the item. In Germany, immediately available merchandise will arrive within 1 to 5 working days. For all other countries, delivery may take between 3 and 8 days.

The delivery period for prepaid orders begins the day after the payment order is submitted to the originating bank. For other methods of payment, the delivery period begins the day after contract conclusion and ends with the final day of the indicated period. Where the last day of the indicated period is a Saturday, Sunday or national holiday at place of delivery, the next working day shall be the final day of the indicated period.

Merchandise with a specific delivery time

Items with a specific delivery time are relevantly indicated in the shop. The delivery time is displayed next to the item. It applies for shipments to Germany, Austria and Switzerland. Please add two more days to the delivery time displayed if the merchandise is to be shipped to Belgium, Denmark, France, United Kingdom, Italy, Luxembourg, Poland, Slovakia or the Czech Republic.

NOTE: The longest delivery time shall apply for the entire shipment if the order contains items with varying delivery times.

Delivery Time

When can I expect my delivery?


Due to the Covid 19 crisis, delivery times may be subject to short-term changes at the moment. On each product page you can see the current delivery time of your product.

We do our best to maintain our assortment. Because we get our products from different suppliers, some products may have longer delivery times despite all our efforts. So it can happen that they are sometimes not available at short notice. Should this be the case with your desired product, we ask for your understanding in this extraordinary time.

 

Immediately available merchandise

We indicate the availability and delivery time right next to the item.

The delivery period for prepaid orders begins the day after the payment order is submitted to the originating bank. For other methods of payment, the delivery period begins the day after contract conclusion and ends with the final day of the indicated period. Where the last day of the indicated period is a Saturday, Sunday or national holiday at place of delivery, the next working day shall be the final day of the indicated period.

We indicate the availability and delivery time right next to the item. In Germany, immediately available merchandise will arrive within 1 to 5 working days. For all other countries, delivery may take between 3 and 8 days.

The delivery period for prepaid orders begins the day after the payment order is submitted to the originating bank. For other methods of payment, the delivery period begins the day after contract conclusion and ends with the final day of the indicated period. Where the last day of the indicated period is a Saturday, Sunday or national holiday at place of delivery, the next working day shall be the final day of the indicated period.

Merchandise with a specific delivery time

Items with a specific delivery time are relevantly indicated in the shop. The delivery time is displayed next to the item. It applies for shipments to Germany, Austria and Switzerland. Please add two more days to the delivery time displayed if the merchandise is to be shipped to Belgium, Denmark, France, United Kingdom, Italy, Luxembourg, Poland, Slovakia or the Czech Republic.

NOTE: The longest delivery time shall apply for the entire shipment if the order contains items with varying delivery times.

Shipping Method - Parcel or Forwarder

Will my order come via parcel service or carrier?


Parcel delivery

Smaller shipments are dispatched as parcels or letters. Delivery is handled by DHL or GLS. You will receive an email containing your tracking number on the day your goods are dispatched. Deliveries are made Mo-Sa (DHL) or Mo-Fr (GLS). Where required, please indicate a specific delivery day in the comment field at the end of the order process. Please contact our customer service if you require an express delivery.

NOTE: We are unable to deliver to packstations.

Delivery via forwarder

Large shipments are delivered via the forwarder Schenker. You will receive an email containing your tracking number on the day of the goods dispatch, which will allow you to monitor the progress of your shipment. Deliveries are made Monday through Friday. Where required, please indicate a specific delivery day for the forwarder in the comment field at the end of the order process.

NOTE: The forwarder will deliver curbside on a disposable pallet. You're responsible for moving all items inside your home.