Frequently asked questions
You have a question about our modular shelving systems, assembly, or shipping? Here is a selection of answers. If the answer to your question is not included, you are welcome to contact our Customer Service.
Unfortunately, we don't currently have a showroom in which you can view our shelves on site. However, we show our shelving systems in use on Youtube, and the shelf configurator allows you to view the individually planned systems in 3D. This gives you as comprehensive a picture of the products as possible. All additional information about our products can be found on the detailed product page and in the respective assembly instructions.
We source our products from various suppliers in Europe and Asia.
Our shelves are made of a variety of materials including solid wood, environmentally friendly chipboard, aluminium, and steel.
We are happy to send you up to five free finish samples to make it easier for you to select a finish and material. For shipping to the UK there is only a £10 customs and delivery fee.
Please measure the desired height, depth, and width of the available space, then base the dimensions of your future shelf on these measurements. Please consider any skirting boards. Enter the measurements in the configurator or select the appropriate size on the product detail page.
The assistance of our experts is free of charge.
Our Customer Service can provide advice and support if you require assistance. Depending on your wishes, we can also take over planning of your customised shelf – naturally at no additional charge. A sketch and photos are the perfect basis for planning. Feel free to email us at firstname.lastname@example.org.
The measurements (height, width, and depth) of many shelving systems and wall shelves can be adjusted to suit your requirements. Several shelving systems and wall shelves can be cut to the millimetre for you. A clear table of all adjustable options in the shelving system (e.g. doors, drawers, attachments, and finishes) can be found here.
Our MAXX shelving systems in white, BOON in oak and white, CLOS-IT and WALK-IN wardrobe organizersare perfect as corner solutions. The shelf configurator makes planning your corner shelf easy.
To install a CLOS-IT shelving system in a corner, a distance of 4 cm is allowed by the shelf planner between the shelf boards and the wall so that the shelf boards in the corner can be inserted properly.
Our BOON and YOMO systems can be fitted with doors. The appropriate compartments then automatically have a rear wall in the same colour as the door.
Our doors do not have handles and instead open with an elegant push-to-open mechanism.
The CLOS-IT, WALK-IN, and ON-WALL drawers all open completely, then close gently and silently with a special soft-closing mechanism.
The load capacity is different for each floating shelf. The maximum load capacity under ideal conditions can be found in the graphic on the product detail page of the item. Any deviations caused by alternative wall properties can be found in the respective assembly instructions as well as on the product detail page. Our mounting hardware kit is generally not suitable for mounting on porous concrete walls.
Our small, in-house workshop can cut many of our wall shelves as well as the majority of our shelving systems to size. This allows the shelf to fit in any niche. For this reason, our shelves are perfect for "difficult" rooms, such as ones with slanted ceilings.
You can easily load an already saved planning again. To do this, open the corresponding shelf planner and click on the "Open" button in the "Planning" area. In the window that opens, you can then enter the planning code that you received by email.
Standard items can be easily ordered via the product detail page. Individually configured shelves can be ordered directly via the configurator.
Yes. However, when ordering by telephone, the only payment option is prepayment.
In principle, yes. However, due to our short delivery times, the item(s) you ordered may already be on their way to you. For this reason, if you wish to make a change please contact our Customer Service by phone.
You have the right to cancel the contract within 30 days without statement of reasons. Please read our Cancellation Policy.
In the UK we offer payment via PayPal or by credit card. Learn more about payment options in other countries here.
Unfortunately we do not offer payment in instalments.
People with disabilities receive a 10% severe disability discount from Regalraum. You will need to submit your disability ID to receive the Regalraum disability discount. Any customer with a min. 50% disability pass can apply for the disability discount. Learn more.
We charge a fee of £9.95 per order for UK shipping and packaging. The reduced shipping fee for decor samples is £4,95.No customs fees or customs formalities will apply for you.Learn more.
Smaller shipments are dispatched as parcels or letters. Larger shipments are send by carrier; delivery is made kerb-side on a disposable pallet.
It is possible to authorise the carrier to drop off the delivery. Please contact DHL/Schenker/GLS directly to arrange this.
The delivery time depends on the items. We indicate the availability and delivery time right next to the item. The longest delivery time shall apply for the entire shipment if the order contains items with varying delivery times.
You will receive an email containing your tracking number on the day your goods are dispatched. Deliveries are made Mon-Sat (DHL) or Mon-Fri (GLS/Schenker).
We deliver to Germany, Austria, Italy, the Netherlands, Luxemburg, Denmark, France, Belgium, the United Kingdom and Switzerland. Learn more.
Guarantee and returns
We offer the statutory guarantee.
Notwithstanding your legal right of cancellation, we voluntarily offer you as a consumer the following returns policy: You can return items from our shop within 100 days of receipt, provided they are unused and undamaged (exception: Customised items). We will refund the purchase price. If the value of the items is over €100 and you send them back within 30 days of receipt we will also pay the transport costs. Please pack the goods in such a way that no damage occurs during shipping.
We are proud of the quality in our shelves. Please accept our apology if the item ordered is defective or was damaged on the way to you. Please contact our customer service for assistance.
Specific questions about shelving systems
One package contains 20 screws and 20 wall anchors. Per bracket you require:
- 2 m – 10 screws and wall anchors
- 1.5 m – 8 screws and wall anchors
- 1 m – 5 screws and wall anchors
- 0.5 m – 3 screws and wall anchors
Please enter the total room height in the shelf configurator or on the product detail page. We make the necessary reduction in the cut for you.