Frequently asked questions

Unfortunately, we don't currently have a brick and mortar showroom for our shelves. However, you can check out our shelving systems on Youtube, and our shelf configurator offers 3D views of the shelf systems you are planning. You should be able to get a very accurate picture of what our products will be like in ‘real life’. All additional information about our products can be found on the detailed product page and in the respective assembly instructions.

We source our products from various suppliers in Europe and Asia.

Our shelves are made of a variety of materials including solid wood, chipboard, aluminium, and steel.

To help you choose the finish and material at your leisure, we offer free decor samples to make your choice easier.

Custom adjustments and made-to-measure cuts are available for selected wall shelves and shelving systems. You can find the options available for your chosen shelf on the relevant product page.

On the product page, you can add your chosen product directly to your basket. Many of our shelves and shelving systems can also be customised there.

Yes. Please note that only selected payment methods are available for orders placed by phone.

In principle, yes. However, as our delivery times are always short, your order may already be on its way to you. That is why you should give our customer service a call as soon as possible if you need to make any changes to your order.

You can find an overview of the payment methods available for your delivery country here.

Sorry, we do not offer instalment plans.

Information on how we protect and process your personal data can be found in our privacy policy.

REGALRAUM offers people with severe disabilities a disability discount of 10%. You will have to submit a copy of your disability pass to receive this discount. Any customer with a min. 50% disability can apply for the disability discount. Find out more.

Shipping costs depend on the destination country and the value of your order. You can find an overview of the applicable costs and conditions in our delivery information.

Smaller consignments are delivered by parcel service. Larger consignments are delivered by a freight carrier. In this case, the expected delivery date will be announced in advance and the goods will be delivered kerbside on a disposable pallet.

Delivery time depends on the items you ordered. We indicate the availability and delivery time of each item on the product page. If the order includes items with different delivery times, then the longest will be applied to the entire shipment. Find out more.

On the day your order is dispatched, you will receive an email with tracking information. The delivery provider and further delivery details are also included in this email.

You can find an overview of the countries we deliver to in the country selector. From there, you can also switch directly to the shop for your country.

We offer the statutory warranty.

Yes. Consumers can return items within 100 days of receiving the goods, provided the return conditions are met. Different rules apply to individually manufactured products. Your statutory rights remain unaffected. Further information can be found in our returns policy.

We are sorry if an item is faulty or has been damaged in transit. Simply contact our customer service team and we will work with you to find a suitable solution.