Shipping and Delivery
How much will I have to pay for shipping?
Free shipping for orders over €100
Standard shipping €5,95
Shipping to a delivery address in Germany, Italy, the Netherlands, Luxembourg, and Denmark is free for orders over €100. Under that amount, a flat rate shipping fee of €5,95 is applied per order.
The flat rate shipping fee for style samples is €4,95. We offer a reduced rate small parts flat rate shipping fee of €4,95. All items that qualify for that reduced rate have the reduced fee displayed on their product page.
How long will it take to receive my delivery?
We indicate the availability and delivery time of each item on the product page. Should your order include items with different stated delivery times, then the longest delivery time will apply for the entire shipment.
The delivery time shown on the product page applies for deliveries to Germany and the Netherlands. Please add two more days to the delivery time displayed if the merchandise is to be shipped to Denmark, Italy, or Luxembourg.
Start of delivery period
The delivery period for prepaid orders begins the day after the payment order is submitted to the originating bank. For other methods of payment, the delivery period begins the day after contract conclusion. It ends with the final day of the indicated period.
Where the last day of the indicated period is a Saturday, Sunday, or a national holiday at the place of delivery, the next working day shall be the final day of the indicated period.
Will my order come via parcel service or carrier?
Smaller shipments are dispatched as parcels or letters. Delivery is handled by DHL or GLS. You will receive an email containing your tracking number on the day your goods are dispatched. Deliveries are done Monday-Saturday (DHL), or Monday-Friday (GLS). Please indicate a specific delivery day in the comment field at the end of the order process if you need a particular delivery day. Contactif you require an express delivery.
NOTE: We are unable to deliver to packstations, post offices/DHL parcel shops.
We work with the carrier DB Schenker for the delivery of large consignments. Deliveries are made Monday through Friday. You will receive an email containing your tracking number on the day of the goods dispatch, which will allow you to monitor the progress of your shipment.
The carrier will deliver curbside on a disposable pallet. Carrying everything inside will be up to you.
Electronic notification included
Once your order has been handed over to DB Schenker, you will receive an email containing the delivery date and a 6-hour window for the delivery. You can phone DB Schenker or send an email to change the date of delivery.
Customers with a delivery address outside of Germany will receive a link to the carrier’s online portal. A more convenient delivery date can be selected there.