Returns

Returns policy

What is the 100-days return policy all about?


100 days return policy

You can return items purchased from our shop within 100 days of receiving them, provided they are complete, unused, and undamaged.

Our take-back promise does not affect your legal rights or your right to cancel .

Note: You cannot return any items cut to your specifications.

What costs will I have?

We charge a returns flat rate of £14.95 for goods returned from the United Kingdom.

We will refund the purchase price of the returned goods, but not the original shipping costs.

Returns

How do I return items?


Returns from the United Kingdom

Please contact Customer Service if you want to return any of the items you ordered. We will contact a carrier or courier service to pick up the item(s) from your home, office, or company address.

You will not be liable for any custom formalities or duties.

Customer Service

We are proud of the quality in our shelves. Please accept our apology if the item ordered is defective or was damaged on the way to you. Please contact our Customer Service .

Email: contact@regalraum.com

Alternatively, you can use our Contact Form .

Packaging

How do I package my return correctly?


Packaging the goods

Please avoid any damage or soiling of the goods. Where possible, return the item in its original packaging, including all accessories and all packaging components. Use a protective outer packaging as needed. If you no longer have the original packaging, be sure to use suitable packaging for sufficient protection from damage in transit.


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