Returns
Returns & Refunds
What is our 100-Day Return Policy?
100-Day Return Policy
Changed your mind? You can return eligible items within 100 days of receiving your order.
To qualify for a return, items must be:
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New and unused
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In resalable condition
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Returned in their original, undamaged packaging
(Please note: Custom-made items and products that have been cut, modified, or customized for you cannot be returned under our 100-day return policy.)
How much does a return cost?
A 15% return fee applies to returned items, with a minimum fee of $15.
The return fee covers:
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Return shipping
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Restocking
There are no additional return fees.
Once we receive and process your return, we will refund the purchase price of the returned item(s), minus the return fee. Original shipping charges are not refundable.
Returns
How do I return items?
Customer Service
Simply contact our Customer Service team to start your return.
We will either:
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Send you a prepaid return shipping label, or
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arrange for your items to be picked up and returned to our shipping and logistics center in Minneapolis, Minnesota.
Please contact us before sending anything back so we can provide you with the correct return instructions.
How should I package my return?
Whenever possible, place all items back in their original packaging, including all parts, hardware, accessories, and instructions.
Then place the original product packaging inside a sturdy shipping box. Make sure everything is securely packed and protected from damage during transit.
Returned items must arrive new, unused, undamaged, and in resalable condition.
Complaints
What if my item arrives damaged or defective?
We take pride in the quality of our products and are sorry if your order arrives damaged or defective.
Please contact our Customer Service team, and we’ll be happy to help.
Email: hello@regalraum.com
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