Shipping and Delivery
Germany, Austria, France, Italy, The Netherlands, Belgium, Luxembourg, Denmark, Poland, Czech Republic, Slovakia
Standard shipping, €6.95 – free shipping over €100
Shipping within Germany is free for orders over €100. Under that amount, a flat rate fee of €6.95 applies per order for packaging and shipping. For small parts and accessories a reduced shipping fee of €3.95 applies.
NOTICE: Unfortunately, deliveries to islands are excluded.
United Kingdom
Standard shipping, £6.95 – free shipping over £100
For shipping to the United Kingdom, a flat rate fee of £6.95 applies per order for packaging and shipping. For small parts and accessories a reduced shipping fee of £3.95 applies.
NOTICE: Unfortunately, deliveries to islands are excluded.
Switzerland
Free Shipping - Flat Customs Charges 25 CHF
We offer transparent prices. No hidden costs. We accept in your place:
- Shipping fees, incl. telephone notification of forwarding deliveries
- Currency difference
- 7.7% turnover tax on imports
- 10% customs clearance + customs charges
NOTICE: In case of some competitors, these costs are often not apparent at first glance. You would only be informed and would have to pay when your goods arrive!
The customs charges for decor samples are 10 CHF.
IMMEDIATELY AVAILABLE MERCHANDISE
We indicate the availability and delivery time right next to the item. In Germany, immediately available merchandise will arrive within 1 to 3 working days. For all other countries, delivery may take between 3 and 5 days.
The delivery period for prepaid orders begins the day after the payment order is submitted to the originating bank. For other methods of payment, the delivery period begins the day after contract conclusion and ends with the final day of the indicated period. Where the last day of the indicated period is a Saturday, Sunday or national holiday at place of delivery, the next working day shall be the final day of the indicated period.
MERCHANDISE WITH A SPECIFIC DELIVERY TIME
Items with a specific delivery time are relevantly indicated in the shop. The delivery time is displayed next to the item. It applies for shipments to Germany, Austria and Switzerland. Please add two more days to the delivery time displayed if the merchandise is to be shipped to Belgium, Denmark, France, United Kingdom, Italy, Luxembourg, Poland, Slovakia or the Czech Republic.
Note: The longest delivery time shall apply for the entire shipment if the order contains items with varying delivery times.
Parcel Delivery
Smaller shipments are dispatched as parcels or letters. Delivery is handled by DHL or GLS. You will receive an email containing your tracking number on the day your goods are dispatched. Deliveries are made Mo-Sa (DHL) or Mo-Fr (GLS). Where required, please indicate a specific delivery day in the comment field at the end of the order process. Please contact our customer service if you require an express delivery.
NOTE: We are unable to deliver to packstations.
Delivery via Forwarder
Large shipments are delivered via the forwarder Schenker. You will receive an email containing your tracking number on the day of the goods dispatch, which will allow you to monitor the progress of your shipment. Deliveries are made Monday through Friday. Where required, please indicate a specific delivery day for the forwarder in the comment field at the end of the order process.
NOTE: The forwarder will deliver curbside on a disposable pallet. You're responsible for moving all items inside your home.
